Refund policy
REFUND & RETURNS POLICY
Last updated: July 2026
Thank you for shopping with Loravi.
We want you to be completely satisfied with your purchase. This Refund & Returns Policy explains your rights and the conditions for returns, refunds and exchanges.
RIGHT TO CANCEL
If you are purchasing as a consumer in the United Kingdom, you have the right to cancel your order within 14 days of receiving your goods without giving any reason, in accordance with the Consumer Contracts Regulations.
To exercise this right, please contact us at: support@myloravi.com
You must notify us before the 14-day cancellation period expires.
30-DAY SATISFACTION GUARANTEE
In addition to your statutory rights above, we offer a voluntary 30-day satisfaction guarantee on The Loravi Sling(TM).
If you have tried the sling with your baby and it is not right for you, contact us within 30 days of delivery and we will refund the full price you paid for the product.
Under this guarantee:
- The sling may be used. Items returned under this guarantee do not need to be unused, unopened or unworn.
- We ask only that the item is returned in a reasonably clean and hygienic condition.
- Please include the original packaging where you still have it, but its absence will not prevent your refund.
- Return postage is arranged and paid for by you, unless the item is faulty, damaged or incorrect - in which case we cover the cost.
- The refund covers the price you paid for the product. Original outbound shipping charges are refunded only where required by law.
- Where an item was received free of charge as part of a bundle or promotional offer, it must be returned together with the qualifying items. If it is not returned, its standard retail value will be deducted from your refund.
- Where a bundle discount was applied, refunds are calculated on the discounted price actually paid for the items being returned.
This guarantee is offered in addition to, and does not affect or limit, your legal rights under the Consumer Contracts Regulations or the Consumer Rights Act 2015.
RETURN CONDITIONS
Outside the 30-day satisfaction guarantee described above, items must:
- Be unused and in their original condition.
- Be returned in their original packaging whenever possible.
- Include all accessories, manuals and original contents.
- Not show signs of misuse, damage or excessive wear.
Certain items cannot be returned for hygiene or safety reasons if they have been opened after delivery. This restriction does not apply to The Loravi Sling(TM) within the 30-day satisfaction guarantee.
RETURN PROCESS
To request a return, please contact: support@myloravi.com
Please include:
- Your order number
- Your full name
- The reason for your request
- Photos if the item is damaged or defective
Our support team will provide return instructions. Do not return products without first contacting us.
DAMAGED OR INCORRECT ITEMS
If your item arrives damaged, defective or incorrect, please contact us within 48 hours of delivery.
We may request photographs to assist with the investigation.
If approved, we will offer one of the following: replacement, refund, partial refund, or an alternative solution.
Return postage for faulty, damaged or incorrect items is covered by us.
NON-RETURNABLE ITEMS
We cannot accept returns for:
- Gift cards
- Downloadable products
- Personalized or custom-made products
- Products damaged through misuse
- Products returned outside the applicable return period
REFUNDS
Once we receive and inspect your returned item, we will notify you of the outcome.
If approved, refunds will be issued to the original payment method.
Depending on your payment provider, refunds may take between 5-10 business days to appear.
SHIPPING COSTS
Original shipping charges are non-refundable unless the product is faulty, we shipped the wrong item, or applicable consumer protection laws require otherwise.
Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
EXCHANGES
We replace items only if they are defective, damaged or incorrect.
LATE OR MISSING REFUNDS
If you have not yet received your refund, check your bank account, then contact your card provider and your bank.
If you still have not received your refund, please contact us: support@myloravi.com
CONTACT
GALAXY HUB COMMERCE LTD
Company Number: 17363045
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Email: support@myloravi.com