Warranty Policy

Last updated: July 2026

At Loravi, we carefully select our products and want every customer to receive an item that is safe, functional and free from manufacturing defects.

This Warranty Policy explains the support available if a product purchased from Loravi develops a manufacturing defect. It does not affect any statutory rights you may have under UK consumer law.

What is covered?

We may provide a repair, replacement, refund or another appropriate solution when a product has a confirmed manufacturing defect, including:

Defective stitching, fastenings or components
Faults affecting the normal use of the product
Parts that arrive broken, damaged or incomplete
Material or workmanship defects present at the time of delivery

What is not covered?

This policy does not cover damage caused by:

Normal wear and tear
Incorrect use, fitting or adjustment
Failure to follow the product instructions
Accidents, improper storage or neglect
Unauthorised repairs or alterations
Cleaning methods that do not follow the care instructions
Use of the product outside its stated age, size or weight recommendations
Cosmetic changes that do not affect normal product use

Products damaged on arrival

If your product arrives damaged, defective, incorrect or incomplete, please contact us within 48 hours of delivery whenever reasonably possible.

Please include:

Your full name
Your order number
A description of the issue
Clear photographs or videos showing the problem
A photograph of the packaging, where relevant

How to make a warranty claim

To request assistance, email:

support@myloravi.com

Please do not return a product before receiving return instructions from our Customer Support team.

Assessment and resolution

We may ask for additional information, photographs or videos so that we can assess the issue.

If a manufacturing defect is confirmed, we may provide an appropriate remedy depending on the circumstances, including:

A replacement product or replacement part
A repair, where appropriate
A partial refund
A full refund

The remedy offered will depend on the nature of the fault, product availability, the length of time since purchase and your rights under applicable consumer law.

Safe use

Customers must read and follow all product instructions, warnings, fitting guidance and stated age or weight recommendations before using a Loravi product.

If you believe a product may be unsafe or defective, stop using it immediately and contact our Customer Support team.

Consumer rights

Nothing in this Warranty Policy excludes, restricts or replaces the legal rights available to consumers under the Consumer Rights Act 2015 or other applicable consumer protection laws.