FAQ
Everything you need to know before ordering.
How long does shipping take?
Our standard estimated delivery time is 7–10 calendar days after your order has been dispatched. Please note that occasional delays may occur due to carrier operations, public holidays or circumstances beyond our control.
Will I receive tracking information?
Yes. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information. Tracking updates may take up to 48 hours to become active.
Will the product look like the photos?
Yes. We make every effort to display our products as accurately as possible. However, colours may appear slightly different depending on your screen settings, lighting and device.
How can I contact LORAVI support?
You can contact our Customer Support team by email at support@myloravi.com. We aim to respond within 24 hours on business days.
What if the carrier is not right for me?
If the carrier is not suitable for you, please contact us within the return period stated in our Refund Policy. The item must be unused, in its original condition and returned with its original packaging.
Is it difficult to put on?
No. The LORAVI carrier is designed to be simple and convenient to use. We recommend carefully adjusting all straps before use and following the fitting instructions provided with the product.
Which carrier should I choose?
The best option depends on your child’s age, weight and your preferred carrying position. Please review the product description, size information and recommended weight range before placing your order.
How do I clean my LORAVI carrier?
We recommend checking the care label before cleaning. In general, use a mild detergent and cold or lukewarm water. Avoid bleach, harsh chemicals and high-temperature drying, as these may damage the fabric or components.