Privacy policy

Last updated: July 2026

At Loravi, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how GALAXY HUB COMMERCE LTD collects, uses, stores and protects your information when you visit or make a purchase from our website.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. WHO WE ARE

This website is operated by:

GALAXY HUB COMMERCE LTD
Company Number: 17363045
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

Email:
support@myloravi.com

2. INFORMATION WE COLLECT

We may collect the following information:

• Full name
• Billing address
• Shipping address
• Email address
• Telephone number
• Payment information
• IP address
• Browser type
• Device information
• Shopping activity
• Order history
• Marketing preferences

We do not store your full payment card details. Payments are processed securely by trusted payment providers.

3. HOW WE USE YOUR INFORMATION

We use your information to:

• Process and fulfil orders
• Deliver purchased products
• Provide customer support
• Process refunds
• Prevent fraud
• Improve our website
• Personalise your shopping experience
• Send service-related communications
• Send promotional emails where permitted

4. LEGAL BASIS FOR PROCESSING

Where UK GDPR applies, we process personal information based on one or more of the following:

• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Your consent where required

5. COOKIES

Our website uses cookies and similar technologies to:

• Remember your preferences
• Improve website functionality
• Measure website performance
• Analyse visitor behaviour
• Deliver relevant advertising

You can control cookies through your browser settings.

6. SHARING INFORMATION

We may share information with trusted third parties including:

• Shopify
• Payment providers
• Shipping carriers
• Fraud prevention services
• Analytics providers
• Marketing providers

These providers only process information necessary to perform their services.

We do not sell your personal information.

7. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries outside the United Kingdom where our service providers operate.

Where required, appropriate safeguards are implemented to protect your information.

8. DATA RETENTION

We retain personal information only for as long as necessary to:

• Fulfil your order
• Meet legal obligations
• Resolve disputes
• Enforce our agreements

9. YOUR RIGHTS

Depending on applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to certain processing
• Withdraw consent
• Request data portability

To exercise your rights, contact:

support@myloravi.com

10. SECURITY

We implement appropriate technical and organisational measures to protect your information from:

• Unauthorised access
• Loss
• Misuse
• Disclosure
• Alteration

Although we use commercially reasonable safeguards, no method of transmission over the Internet is completely secure.

11. CHILDREN'S PRIVACY

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

12. THIRD-PARTY LINKS

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.