Shipping policy
SHIPPING POLICY
Last updated: July 2026
Thank you for shopping with Loravi.
This Shipping Policy explains how orders are processed, shipped and delivered when you purchase from our website.
1. ORDER PROCESSING
Orders are processed Monday to Friday, excluding public holidays.
Once your payment has been successfully authorised, orders are typically processed within 1–2 business days.
During periods of exceptionally high demand, processing times may be slightly extended.
2. SHIPPING TIMES
Our standard estimated delivery time is 7–10 calendar days from the date your order is dispatched.
Delivery times are estimates only and are not guaranteed.
Occasionally, deliveries may take longer due to circumstances outside our control, including:
• Customs inspections
• Weather conditions
• Carrier operational delays
• Public holidays
• Remote delivery locations
• Other unforeseen events
3. ORDER TRACKING
Once your order has been shipped, you will receive a confirmation email containing your tracking information where available.
Tracking updates may take up to 48 hours to appear after dispatch.
4. SHIPPING DESTINATIONS
Loravi ships to selected countries worldwide.
Availability of shipping services may vary depending on your location.
5. INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate shipping information at checkout.
If incorrect or incomplete information is provided, delivery delays or additional shipping charges may occur.
Loravi cannot be held responsible for deliveries affected by inaccurate customer information.
6. FAILED DELIVERIES
If an order is returned to us because:
• the address provided was incorrect;
• delivery was refused;
• the parcel was unclaimed;
additional shipping charges may apply before the order can be re-dispatched.
7. CUSTOMS, DUTIES AND TAXES
International shipments may be subject to customs inspections, import duties, VAT or other local taxes depending on the destination country.
Where applicable, these charges remain the responsibility of the customer unless otherwise stated at checkout.
8. DELIVERY DELAYS
While we work with trusted logistics partners, delivery delays may occasionally occur due to circumstances beyond our reasonable control.
These may include:
• Severe weather
• Customs processing
• Transport disruptions
• Public holidays
• Government restrictions
• Industrial action
In such cases, delivery estimates may be extended.
9. LOST OR DAMAGED PARCELS
If your parcel appears to be lost or arrives damaged, please contact our Customer Support team as soon as possible.
We will investigate the matter with the shipping carrier and work towards an appropriate resolution.
10. CONTACT US
If you have any questions regarding shipping or delivery, please contact us:
GALAXY HUB COMMERCE LTD
Company Number: 17363045
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Email:
support@myloravi.com